Senior Partner, Disruption Management

Innovator and problem-solving practitioner with over 20 years’ experience, Joel is experienced in Design Thinking, Service Design, Change Management, Behavioural Insights and Lean Processing. He helps organisations deliver higher quality services; diagnose and creatively solve systemic issues to enhance operations; and gain competitive advantage by opening blue ocean markets.

At GRASP Guru, Joel helps organisations drive impactful transformation. As the inventor and Master Trainer for GRASP™ methodology, he combines Design Thinking with Behavioural Insights and Lean Processing principles to create a holistic problem-solving and innovation toolkit; He’s also published Innovation within GRASP – the Ultimate Cheatbook in Innovative Solutioning.

His career highlights include Innovation Lead at Singapore’s Ministry of Home Affairs (MHA) for homeland security. Responsible for innovation culture and leading national-level projects, he promoted and improved emergency safety and security standards. By introducing Design Thinking across 10 MHA Departments, he drove Digital Revolution, Operational Innovation and Public Service Transformation initiatives. As a Senior Business Analyst for Service Design at Smart Nation and GovTech, his team solved wicked real-world citizen-focused issues.

Joel’s credentials include IDEO-U’s Foundations in Design Thinking, Insights for Innovation; and From Ideas to Action. He holds a BSc Electrical Engineering, NUS, and a Graduate Diploma in Leading and Sustaining Change, Singapore’s Civil Service College.

Article By Joel Alexander Ng

The Diversity Advantage: How Inclusion Fuels Innovation

In today’s business world, it’s more important than ever to foster a diverse and inclusive workforce. Studies have shown that companies that embrace diversity and inclusion are more likely to innovate and bring new products to market. It is often said that “diversity is our strength.” And it’s true. Leaders and employees from varied backgrounds,

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Transformation is not about technology – it’s about people!

Many companies believe that employing the latest technologies is the answer to remaining competitive in today’s digital world. However, simply having the latest and greatest technology as a means of business prosperity is flawed thinking. With the mistaken belief that technology is at the heart of digital transformation, organisations can often neglect the essential organisational

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Why businesses need to innovate and how?

“Innovation is creating something novel and useful to achieve a particular objective.” “Innovation has been around since the beginning of time. It will continue to be part of how we evolve. It is necessary for sustainable growth.” “Innovation is shaping the world and everything around us.” “It’s about a different way of doing things more

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